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Turnover Cleaning Tips Community

Welcome to The Turnover Cleaning Tips Community
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Community Group Rules

Please familiarize yourself with our community group rules. By joining our community you agree to follow our community group rules. NOTE: We don't make up random rules to punish you, or to limit your freedom of speech. The rules we have are the same ones we apply to our closed Facebook groups. We've tested and proven these rules to provide the best user experience. If you refuse to follow the community group rules once you've joined us you will remove you from the group. This is a safe and supportive place - not a terrifying one. Welcome to the Turnover Cleaning Tips Community.

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Introduce Yourself

Introduce yourself and tell us your interest in cleaning. Are you a house cleaner? A maid? A host? A management company? A co-host? Caretaker? This "introduce yourself" section helps us know you better. Tell us where you live and how long you've been serving the Airbnb, vacation rental business. Or maybe you're a homeowner and you just want to know more about how to go about setting up your Airbnb and you're looking for tips. In any case, we're all here to share and learn from each other. So introduce yourself and join the conversations. We're thrilled you're here. 🙂

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Cleaning Supplies
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House Cleaner Use Their Cleaning Supplies

Does the house cleaner use their cleaning supplies when they come to clean your Airbnb, or as a host are you expected to provide them? And if you expect the house cleaner to use their supplies do you pay them extra?

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Non-Toxic Cleaning Supplies

How important is it to use non-toxic cleaning supplies in your Airbnb? Can you just use regular consumer products? Or do the guests expect you to use non-toxic cleaning supplies?

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Cleaning Supplies Cost

How much do cleaning supplies cost on a monthly budget for one property? If you're charging a cleaning fee through a booking site do you factor in a cleaning supplies cost? Or do you just charge for the labor?

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Cleaning Supplies For Guests

Cleaning supplies for guests is a hot topic in many short-term rental and VRBO conversations. Should you leave cleaning supplies for guests and if so which ones?

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Laundry and Linens
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How Do You Get Your Linens White Again?

How do you get your linens white? I know they are meant to be washed and reused, but after a couple of washes, they seem so dull and discolored?

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Do You Only Use White Linens and Towels?

Do You Only Use White Linens and Towels? I see lots of other Airbnb and Vacation Rentals using white towels and bedding. Is this because it gives it a "hotel" look and feel? Or is there another reason you only use white linens and towels?

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How Do You Do Laundry?

How do you do laundry? Do you do it yourself onsite? Hire a house cleaner to do it while they are cleaning? Outsource it to a laundry service? How do you do laundry so it's most cost-effective?

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Do You Provide Linens and Towels?

Do You Provide Linens and Towels? Or do you ask the guests to bring their own? We've got a rental cabin and there is no real laundry service nearby and we are not set up with a washer and dryer to wash linens between guests. In this situation would you provide linens and towels?

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Get the Smell Out of Your Towels

What washing detergent or cleaning products do you use to get the smell out of your towels? Do you pre-soak them or just add stuff to the wash?

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Ruined Linens

Do you charge for ruined linens or towels? The guests are provided with dark makeup removal towels and yet they ruined several other bath towels and hand towels with liquid foundation, mascara, and eyeliner. How do you handle ruined linens?

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What Do You Do When Appliances Break?
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Do You Offer a Refund for a Broken Dishwasher?

Do you offer a refund for a broken dishwasher? I know lots of people rent Airbnb's so they can cook and keep the food costs low. But if the dishwasher breaks or floods while the guest is onsite do you offer a refund? A partial refund? A food credit to compensate for a broken dishwasher?

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Internet Goes Out

If the internet goes out during your guest's stay do you offer a refund? Full or partial?

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Broken Stove or Oven

Do you give guests a food credit or a refund if you have a broken stove or oven? In the listing it mentions the fridge, oven, and dishwasher are available for guests to use, but if you suddenly have a broken stove or oven how do you handle that?

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Broken Washing Machine

How do you deal with a broken washing machine? Do you change your listing so it's "not available" to guests? And what do you do about washing linens until you get your broken washing machine fixed?

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Cleaning Fee
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Standard Cleaning Fee

What's the standard cleaning fee you should charge for a one night stay at your vacation rental? And if the person stays for a week does the standard cleaning fee cover the whole week or do you charge more for every night?

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Extra Cleaning Fee

Do you charge an extra cleaning fee if the guests are super messy and it takes the cleaning service longer than usual to clean? And if so, how do you collect the money? Do you invoice the guest for the extra cleaning fee after they've checked out and if so, how do you do that?

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Holidays
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Are You Open On the Holidays

Are you open on the holidays for bookings? Or do you block out windows around the holidays so you can stay in the rental with just your family?

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Do House Cleaners Come on Holidays?

Do house cleaners come on holidays to do turnover service if you're open or you have a guest departing on a holiday?

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No Smoking Policy
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No Smoking Verbiage

What is the no smoking verbiage you use in your house rules? How do you say that smoking is not allowed? And in your no smoking verbiage to you include cannabis or just cigarettes?

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Outdoor Smoking Policy

Do you have an outdoor smoking policy? Like smoke out back of the property not out front where my neighbors will see? Or pick up the cigarette buts when you're done smoking. Do you keep an ashtray outside for smokers as part of your outdoor smoking policy? And do you charge extra if you have to clean up cigarette butts off the front lawn?

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Odor Removal

What is your best odor removal tool for cigarette smoking or the lingering smells from pot?

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Smoke Detector Tampering

Hey, Angela, I have a no smoking policy. Someone put a plastic bag over the smoke detector and they smoked in my unit. How am I supposed to get rid of the smell? Are there rules for smoke detector tampering that I should mention?

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Cleaning Tips
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One Cleaning Tip You Wish You Knew

What is one cleaning tip you wish you knew when you first opened your vacation rental?

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Working With Hosts
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Questions to Ask a Host Hiring You For Cleaning

What questions should you ask an Airbnb, VRBO or Short-term rental host who wants to hire you for cleaning? Are there questions to ask a host that would make your job easier? Or maybe help you set and create professional boundaries and expectations?

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Horrible Guest

What makes a horrible guest? What is the worst guest you've ever had? What did they do and did you blacklist them from ever coming back? Do you tell other hosts about every horrible guest?

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House Cleaners Marketing to Hosts
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Website Specific to Turnover Service?

Does it help if a house cleaner has a website specific to turnover service? Or will a general house cleaning website do? Should you just have a section on your website that states you also do turnover service?

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Business Listing Sites Hosts Use to Find Cleaners

What are the Business Listing Sites Hosts Use to Find Cleaners? Like if you're a host and you've always done your own cleaning, but now you need help, where do you go to look for house cleaners?

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Best Way to Sell Cleaning to Hosts
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How Do You Pick Up Airbnb Accounts?

How do you pick up Airbnb Accounts if you're a house cleaner and trying to break into the business?

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Sales Packet for a Vacation Rental Bid

Do you need a sales packet for a vacation rental bid? And if so, what do you put in it? Do you include before and after pictures if you've only cleaned residential homes before? Should you include your commercial cleaning photos? Do you include testimonial letters in your sales packet for a vacation rental bid?

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Insurance
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If You Clean Do You Need Your Own Insurance?

If you clean do you need your own insurance or are you covered by the homeowner's policy when you clean their rental property?

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Host Requests for Guests
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Pet Peeves

What are your pet peeves as a vacation rental host? These are things that a guest does without knowing it's bugging you? If guests knew your pet peeves do you think it would be helpful to a guest contemplating a stay at your place or would it make you look high maintenance?

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Before Your Guests Arrive

Travelers are checking out your online listing. What suggestions or requests do you have before your guests arrive? Are there things they should know about inviting friends over? How about bringing along pets? Do you have grouchy neighbors that don't like being disturbed at 2:00am with loud music? What tips do you have before your guests arrive?

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What Makes a Great Guest?

What makes a great guest? Every traveler wants to know. Is it arriving at the estimated check-in time? Or does it matter? Is it respecting the property and obeying the house rules? How about chatting with the host for lengthy periods of time? Asking lots of questions? Or asking no questions at all? What makes a great guest?

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Host Requests for House Cleaners
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Tips for House Cleaners and Maids

Tips for house cleaners and maids can be forgotten in the rush of a quick turnover service. So a little reminder from the Airbnb Host or property management company is helpful. What tips for house cleaners and maids would you like to share that will make the host/cleaner relationship be a smooth transition?

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Apps and Software
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What are the best damage reporting apps?

If you have to document damage done to your property either from an act of God or from an act of a guest which software or apps do you use?

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House Cleaner Requests
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My Cleaning Job Will Be Easier If...

"My cleaning job will be easier if..." fill in the blank. As a house cleaner or maid you have been trained to clean with specific supplies, equipment, scheduling notices etc. My cleaning job will be easier if... helps the host know what you need to do the best job they are paying you to do. Now it's your turn to share some tips that will fill the gaps between your expectations and reality. My cleaning job will be easier if...

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Co-Hosting
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House Cleaner as Co-Host

Is it wise to have your house cleaner as co-host of your property? They will be there anyway doing the turnover service, does it make sense that the house cleaner as co-host welcome your guests and get them settled as well? Or should you just keep the cleaning part separate?

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Bonuses and Incentives
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Do You Offer Free Stays?

Do you offer free stays at your vacation rental as an incentive or bonus for your co-host or hosting partners? Obviously it would have to be on a night when your place is not booked - or should they be allowed to book whenever they want?

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Tips

Tips are received from time to time for turnover service. Do you split the tips between all the cleaners on your staff or do you let each house cleaner keep the tips they received?

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Management Partner
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Finding the Right Management Partner

How do you go about finding the right management partner for your Airbnb or vacation rental? Do you have a series of questions you ask during the interview? Is it hard finding the right management partner hard if you're a first time host?

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